F.A.Q
Q: Do you delivery to every county for free?
A: No we do not delivery to every county for free please view our delivery area page.
Q: Can I keep the bouncy overnight?
A: Yes as long as the bouncy is kept in a secure location.
Q: How can I pay a deposit?
A: There are several ways you can pay a deposit. We accept cash, check, or PayPal. We feel that PayPal is the best method. You can pay a deposit by a secure payment via PayPal. Your personal details like credit card information will never be seen by JaxJumpers or anyone else.
Q: Q: How far in advance do I need to reserve?
A: We suggest 2/4 wks in advance to make your booking, but here at jax jumpers we also try to accommodate last minute bookings if we can. Please (contact us) or call (904) 448 - Jump (5867) or 33 –JUMPY (58679)
Q: Who sets up the inflatable?
A: Jax Jumpers Party Inflatables staff sets up the inflatable unit and also takes it down. When we come, set-up time is approximately 20-30 mins. JaxJumpers Inflatables asks that if you are done with the inflatable unit, please do not shut down the blower motor. The inflatable unit must be inflated before we take it down, so that we can make safety checks on all of our units.
Q: How much room do I need?
A: The standard size of our inflatable units is approximately 13' X 13'. It fits comfortably on most back yard lawns or two car driveways. Please Contact Us if you're not sure, as we are always there to help in any way we can.
Q: How many children can go inside your inflatable units
A: This depends on what size unit you have rented, but normally approx 6-8 children at one time of the same size/age would be fine for a unit, which is 13' by 13'. Please do not have any much bigger & older children while the little ones are inside.
Q: What if it rains while in use?
A: If it rains or there are any thunderstorms in the area, we ask you to first take all children out of the unit, and dismantle the blower from the unit and take the blower indoors, so that there is no electric on while rain/thunder is present. Once the rain/storm has cleared, then you may add the blower to the unit, and then dry all wet services inside the unit with a dry towel only. This must be done before any children go back inside the unit.
Q: Can I cancel my reservation?
A: Yes! We realize that things can come up unexpectedly, but we ask that you please give us at least 7 days notice, as then the unit could be rented out by another customer. If you fail to cancel 7 days or more before your reserved date, then no refund would be credited, as we pre-booked you in for that day,and the unit could have been rented by another customer on that given day.
Q: What if there is bad weather forecast for the day of rental?
A: Again we understand that this could be a problem. Normally we keep a eye on the day in question, and if there is at least 45% chance of rain or winds over 20mph then either you or JaxJumpers could cancel the rental 24 hrs before and your full deposit will be credited to you.
Q: Are your inflatable units clean?
A: Yes. This is part of our safety check. All of our inflatable units are cleaned and tested before & after each rental
Q: Can JaxJumpers staff stay & supervise the children?
A: Yes, we can, but there is a charge of $25 per hour for one of our trained staff to be there. If you want to pre-book our staff, please Contact Us or call 904-448-JUMP(5867) plenty of time before your event.
Q: How safe are your inflatable units?
A: Our JaxJumpers inflatable units are constructed with quality and safety in mind! All of our units have a "child safety ramp/step" for safe & easy entry/exit. They are constructed from very durable commercial grade vinyl with double and quadruple stitching. ALL of our inflatable units meet and/or exceed ATSM rental industry standards. Each of our inflatable units is equipped with a non-removable list of rules.
Q: Do you only rent your inflatable units for individuals?
A: No! JaxJumpers party rentals can be hired for all events such as schools, churches, companies, all Fundraising events, festivals, etc. Please Contact Us or call 904-448-JUMP(5867) for more information.
Q: Where can the inflatables be set up?
A: We would normally like to set up on soft surfaces such as grass, without any rocks, glass, etc. We also prefer also a level area. These guidelines ensure safety for the children and also protect our units from any damage.
Q: Do you give discounts?
A: Yes, we do give discounts of up to 20% for repeat customers, churches, charities, military, police, firemen, schools, teachers, and O.A.P. Please Contact Us for more information about special discounts & special package deals for your event.
Q: What time do you deliver & pick-up the jumper?
A: Rental periods vary. Typically a 7 hour day is standard, but you get to decide how long you wish to rent the inflatable. We will normally bring the jumper out in the morning after 9:00 AM, and we normally won't pick up much after 6 PM. We do allow overnight parties for an additional charge, as long as the jumper is in a safe location and the customer understands they are responsible for the cost if stolen or damaged.
Q: Do you deliver on holidays?
A: Yes, we do deliver on holidays at no extra charge.
Q: What happens if the electric or blower cuts out?
A: The most important is to order all children out of the unit. Then check your fuse box to make sure the fuse inside your home has not tripped out. If this is the case then switch back on and wait until the inflatable is fully inflated. If this does not resolve the problem, call us at 904-448-JUMP(5867), so we can try to resolve the issue ASAP.
Q: Can we use our own games inside the inflatable?
A: No, sorry! We do not allow any toys, sharp objects, food, drinks, or funny string in any of our units while they are being rented. We do understand that some of our combo units have basketball hoops inside/outside, so a soft lightweight ball would be fine to use in this instance.
